Job Details

Veterinary Receptionist

Are you an experienced Veterinary Receptionist or Medical Front Desk Professional looking for a full-time role with benefits, stability, and growth opportunities in emergency veterinary medicine? At Emergency Veterinary Clinic of Niceville, we're redefining what emergency care feels likefor clients, patients, and our team. We believe emergency medicine can be fast-paced and compassionate, structured and supportive. That philosophy starts at the front desk. We are actively seeking a Full-Time Veterinary Receptionist to join our emergency and specialty team. This role is essential to hospital operations and ideal for someone who thrives in a dynamic environment, communicates with empathy, and enjoys being the anchor for both clients and clinical teams. As the first point of contact, you set the tone for every client experiencewhether someone is walking in during a critical emergency or calling for follow-up care. Your ability to stay calm, organized, and compassionate makes a real difference during some of the most stressful moments in pet ownership.

Department: Receptionists

Employment Type: Full Time

Location: Niceville, Florida

Workplace type: Onsite

Some of the Responsibilities You Will Own in This Role:

Client Service & Communication

• Greet clients and patients with professionalism, warmth, and empathy
• Answer phones, triage incoming calls, and direct urgent cases appropriately
• Schedule appointments and manage emergency walk-ins efficiently
• Obtain and accurately document medical histories, vaccination records, and client information

Hospital Operations & Coordination

• Communicate clearly with veterinarians and technicians regarding patient flow and updates
• Process invoices, payments, and financial transactions accurately
• Assist with prescription pickups, food requests, and OTC products as directed
• Maintain confidentiality and ensure compliance with hospital policies

Front Desk & Team Support

• Maintain a clean, organized, and welcoming reception area
• Support cross-departmental workflow to keep the hospital running smoothly
• Adapt as hospital needs evolvethis is a true team-based environment

Preferred Qualifications

• High school diploma or equivalent required.
• Previous veterinary or medical office experience preferred (emergency or specialty experience a plus).
• Excellent communication, organizational, and customer service skills.
• Ability to multitask in a busy environment while maintaining accuracy and composure.
• Comfort working with computers and veterinary software.
• Availability for flexible scheduling, including weekends and some holidays, to support our emergency and specialty services.
• Ability to lift up to 50 pounds when assisting patients or clients.

Why Join Emergency Veterinary Clinic of Niceville?

As part of Innovetive Petcare, our full-time team members receive a comprehensive benefits package designed to support both professional growth and personal well-being:

Health & Financial Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid Time Off (PTO) plus paid holidays
• Life insurance and disability coverage
• Flexible Spending Accounts (FSA/HSA options)

Career Growth & Development

• Continuing education (CE) allowance
• CE-dedicated paid time off
• Career path opportunities into leadership, client service management, or veterinary assisting
• Ongoing training and professional development support

Perks & Culture

• Generous employee pet care discounts
• Supportive, inclusive, and team-oriented culture
• A workplace that values compassion, communication, and collaboration
• The opportunity to build a long-term career in emergency veterinary medicine

If you're passionate about animals, driven by helping people, and looking for a full-time veterinary receptionist role with benefits and room to grow, we'd love to hear from you. At Emergency Veterinary Clinic of Niceville, every day brings purpose, teamwork, and the chance to make a real impact.

Apply today and become part of a team that saves livestogether.

About Emergency Veterinary Clinic of Niceville

Emergency Veterinary Clinic of Niceville is a growing emergency veterinary care facility providing exceptional veterinary care in the Northwest Florida Panhandle. Our sister practice in Destin grew so much, we opened our flagship location in Niceville in 1995. We were created by area veterinarians to fill the after-hour and critical care needs of their patients, and we continue to serve that capacity for the entire region with two locations. Our full-service emergency and critical care practice is located on the Emerald Coast of Northwest Florida with its sugar sand beaches and multi-cultural lifestyle. We see a large and diverse caseload and set high standards for emergency and critical care medicine. Our practice is well equipped with digital radiography, ultrasound, endoscopy, doppler, and a surgical suite. We house a full-service Veterinary Reference Laboratory that provides STAT laboratory testing for our patients. We provide hematology, chemistry, endocrinology, coagulation, blood gas, lactate, urinalysis, and additional routine tests. We have a highly trained and experienced support staff with a high staff-to-doctor ratio to allow for excellence in the care of our emergency and critically ill patients. We take every step to give pets the best possible care and the first step is our wonderful staff.

Equal Opportunity Employer Policy Emergency Veterinary Clinic of Niceville is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Apply Now

Our Hiring Process

Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Find out more

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