Job Details

A company is looking for an Intake Specialist to manage client inquiries and provide support in the legal intake process.Key ResponsibilitiesManage incoming calls and digital leads from potential clientsScreen calls to ensure potential cases meet qualifying criteria and document essential client informationIdentify opportunities for process improvements while adhering to quality standardsRequired QualificationsPrevious experience in a legal intake call center or customer service call centerHigh school diploma or equivalent required; Bachelor's degree preferredFirm knowledge of spreadsheet and data managementExperience with CRM and case management software is desired; Salesforce preferredAbility to work in a fast-paced environment with a focus on client service