Job Details

Job Type

Full-time

Description

The PAP Intake Team Manager is responsible for the people, processes and analyzing all aspects of orders to ensure required documentation and authorizations have been obtained and the required guidelines have been met for goods and services provided by the company. This position manages the day-to-day PAP Intake referral source operations which includes assisting the Director of Intake Operations inmaintaining a positive working relationship with current referrals, obtaining or confirming necessary documentation, timely and accurate billing and reduction of denials, while meeting all requirements for applicable insurances, state, federal, and accreditation agencies along with DASCO policy and procedures, which will ensure compliant billing and payment collection.

ESSENTIAL FUNCTIONS:

1. Oversee daily activities of the department operations, including staffing, work assignment, production, and reporting.
2. Responsible for the hiring, training, coaching, development, performance measurement and discipline of department staff within company and department guidelines.
3. Delegates appropriate work and emphasizes the development of the next level leaders.
4. Routinely reviews ongoing department performance toward organizational goals. Take corrective measures as needed.
5. Maintains departmental compliance with all applicable laws, rules, regulations and policies, including but not limited to HIPAA and The Joint Commission guidelines.
6. Escalates and directs department activities during outages, systems issues, staffing shortages and other operational issues. Enacts contingency plans as needed.
7. Participate in company and operations meetings as requested.
8. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
9. Maintains a favorable working relationship with other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
10. Keeps the immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
11. Maintains a qualified staff and performs all necessary supervisory functions to effectively and efficiently manage the personnel and processes assigned.
12. Works with the Director of Intake Operations to determine standards of performance for department staff. May recommend salary adjustments, transfers, promotions and dismissals.
13. Other duties as assigned by the Director of Intake Operations

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High school diploma
2. One year in an accounts receivable leadership role.

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Associate's degree in business management related field
2. Two years in a medical/insurance/healthcare accounts receivable leadership role.
3. One-year DASCO experience

ADDITIONAL QUALIFICATIONS:

1. Competence in Windows-based applications

COMPETENSIES:

Detail Oriented

Developing Others

Multi-Tasking

Teamwork

Problem Solving

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are Monday through Friday, typically 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

SUPERVISORY RESPONSIBILITY:

This position manages all employees of the department, including hiring, development, performance management and discipline within company and department guidelines.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is generally required to sit; frequently stands, may climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

Minimal travel is required for this position but occasional out of town and overnight travel may be expected.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.