Job Details

Municipal Collection Services has opportunities as a Remote Customer Service/Collection Representative for residents of Tennessee.

Do you share these values - Integrity, Strong Work Ethic, Dignity and Respect?

Are you a problem solver and enjoy helping people overcome challenges?

Are you self-motivated and driven to strive to meet performance goals?

If you answered, "Yes" then we want YOU to join our team!

Municipal Collection Services has established itself as the leading agency for municipalities for over 25 years. We are looking for customer service professionals who want to join a competitive and fast paced team. MCSI provides extensive paid training and mentoring to ensure that employees have the skills and confidence to succeed.

As a Collections Representative you will:

Engage consumers to inform and assist them with managing their delinquent accounts

• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times

Responsibilities:

• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Position Details:

• Full time (40 hours per week), schedule - Monday - Friday, 8:30am to 5pm, Central time zone
• Competitive, pay - $15 to $18 per hour, based on experience
• Potential for monthly UNCAPPED commission or bonus based on meeting performance goals/metrics
• Benefits - Medical, Dental, Vision, Life and Disability insurance; 401K, Paid Vacation and Holidays
• Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution
• Advancement potential
• Remote work with all equipment provided

Job Requirements:

• Must be at least 18 years old
• Collections experience strongly preferred
• 1-3 years' experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Strong verbal communication skills with the ability to persuade and negotiate
• Computer skills to document calls and navigate software packages, databases and the internet
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members with professionalism
• Ability to commit to working a full time, 40 hour per week, work schedule

Work from home requirements:

• Private and quiet workspace behind closed doors. Work may not be performed in common areas - living room, kitchen, dining room, etc.
• High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training.
• We will provide you with the equipment needed to be successful

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Municipal Collection Services affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.