Job Details

Office Location: Alexandria, VA - Hybrid

TS/SCI Required

About Accrete:

Accrete AI is a dynamic and innovative company focused on transforming the future of artificial intelligence. We specialize in creating advanced AI solutions that turn complex data into actionable insights, driving real-world impact for businesses and government organizations. Our team thrives on creativity and collaboration, working together to push the boundaries of AI technology.

At the core of our offerings are our AI agents, designed to autonomously analyze data, generate insights, and make intelligent recommendations. These agents help businesses streamline operations, improve decision-making, and also empower government entities to enhance security, intelligence, and operational efficiency

About Role: We are seeking a Customer Success Manager to drive customer satisfaction and retention. This role involves working closely with clients and partners to ensure they maximize the value of our platform, providing insights, training, and strategic guidance. The ideal candidate will have a deep understanding of social media intelligence, strong relationship management skills, and a proactive approach to customer success.

Key Responsibilities:

• Develop and maintain strong relationships with IC and USG customers.
• Drive product adoption and ensure customers achieve their desired outcomes.
• Conduct regular customer meetings, training sessions, and quarterly business reviews (QBRs).
• Serve as a trusted advisor, providing strategic guidance on best practices and use cases.
• Collaborate with internal teams (Product, Engineering, Sales) to advocate for customer needs.
• Monitor customer health metrics and proactively address risks.
• Support renewals, expansions, and overall account growth.
• Travel up to 30% of the time for customer visits, training, and industry events

Qualifications & Experience:

• Active Top Secret Security Clearance (required).

• 3+ years of experience in Customer Success, Account Management, or a related field.
• Experience working with the IC or USG (DoD, DHS, Intelligence Agencies, etc.).
• Strong communication, relationship management, and problem-solving skills.
• Ability to analyze customer data and provide insights to drive success.
• Experience working at a startup is a plus.

Skills & Competencies:

• Excellent communication and interpersonal skills with the ability to build trust and rapport
• Strong problem-solving and critical thinking abilities, with a customer-centric mindset
• Ability to translate complex data insights into clear, actionable recommendations for clients
• Proactive and results-driven with strong organizational skills to manage multiple accounts simultaneously
• Collaborative team player who can work effectively across departments and with diverse stakeholders

Cultural Fit & Values
At Accrete, success goes beyond technical expertise-we value innovation, collaboration, and accountability. Our team members embody:

• Ownership & Accountability: Drive projects to completion with high standards and proactive problem-solving
• Transparency & Communication: Share information openly and give/receive constructive feedback
• Strategic Thinking & Problem-Solving: Analyze challenges critically and implement effective solutions
• Collaboration & Professionalism: Contribute meaningfully as a team player and uphold mutual respect
• Passion for AI & Innovation: Stay curious, continuously learn, and push AI's potential
• Going Beyond the Job Description: Seek opportunities to contribute beyond core responsibilities

These principles shape our culture, performance evaluations, and growth opportunities, ensuring we build a mission-driven organization together.

Company Benefits

• Competitive Salary: Aligned with experience and market standards
• Comprehensive Insurance: Health, dental, and vision coverage for you and your family
• 401(k) Plan: Build your financial future with our retirement savings plan
• Flexible PTO & Hybrid Work: Take time off when needed and enjoy remote flexibility per company guidelines
• Growth & Development: Access professional learning opportunities and career advancement support
• Onsite Perks: Enjoy catered lunches, snacks, and a fully stocked kitchen
• Team Bonding: Company-sponsored happy hours and social events to connect and unwind