Job Details

Solution Consultant

EverCommerce is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. As a Solution Consultant on our Solution Delivery Team, you will work with new and existing customers to best implement improveit 360 software solutions to drive their operational success. You will use business analysis and communication skills to determine the detailed requirements of customers' use cases and solution the best options for their consideration. You will be an advocate, consultant and front-line implementor of solutions to enhance customer success over the long-term. You may travel frequently and be responsible to build and maintain a high level of billable utilization as well as high levels of customer satisfaction and technical acumen.

Core Responsibilities:

• Work autonomously to deliver consulting, onboarding support, training, and other consulting services.
• Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software.
• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives.
• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status.
• Adhere to defined practices to meet or exceed expectations with customers.
• Review customer use of improveit 360 offering and make recommendations for improving business process opportunities.
• Document complete understanding of customer's product features, issues, forthcoming enhancements, and services.
• Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices.
• Perform diagnostics and troubleshooting for improveit 360 software. Collaborate with customers and internal resources to address system issues.
• Provide supplemental online or onsite training as needed.
• Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.

Required Skills & Experience:

• 2+ years customer service or account management experience;
• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.;
• 6+ months in a Salesforce.com administrator (or similar) role;
• Strong oral and written presentation skills
• Demonstrated time management skills
• Adaptability to work independently or in a team environment at various times
• Proven ability to learn technical concepts and translate them to the appropriate audience
• Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
• Strong collaboration skills; ability to work with teams of people of varying skill level
• Willingness to travel (as safety permits)

Desired background:

• Bachelor's in technology or related field;
• Salesforce admin certification;
• Data analytics & reporting;
• Experience in B2C, SAAS, or SMB market;
• Proven record designing, building, and optimizing features for SaaS products;
• Knowledge of home improvement industry or similar businesses;

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in United States if you are close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation:

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $85,000 - $100,000 USD Per Year. Please note that the salary range information provided is a general guideline and combines all distinct labor markets in the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!