Job Details

Oxford Solutions is partnering with a growing data technology organization to hire a Customer Success Manager for a direct-hire, hybrid role. This position is focused on long-term customer relationships, account retention, and revenue growth within existing accounts rather than new logo sales.

This role is ideal for someone who thrives in post-sale ownership - building trust, understanding customer needs at a deep level, and proactively identifying opportunities to expand value through upselling and cross-selling.

Responsibilities

• Serve as the primary point of contact for a portfolio of existing customers after the initial sale
• Build strong, trusted relationships with key stakeholders and decision-makers
• Develop a deep understanding of customer goals, usage patterns, and business challenges
• Proactively identify expansion opportunities through upselling and cross-selling
• Partner with internal teams including Sales, Customer Success, Product, and Support to resolve issues and drive outcomes
• Monitor account health, retention risk, and growth potential using customer data and performance metrics
• Conduct regular account reviews and strategic planning conversations with customers
• Advocate for customer needs internally while balancing business objectives

Qualifications

• 5+ years of experience in Account Management or Customer Success within SaaS, data, or technology environments
• Proven success retaining and expanding existing customer accounts
• Experience using Salesforce or HubSpot; Zendesk experience strongly preferred
• Strong analytical skills with the ability to interpret usage data, trends, and performance metrics
• Exceptional communication and relationship-building skills
• Proactive, strategic mindset with a strong sense of ownership over assigned accounts
• Comfortable working cross-functionally to solve problems and deliver value

Customer Sucess Manager - SaaS / Data Technology - 26-00086