Job Details

Description

Job Overview:

The guest services team is the first point of contact for in-house guests and our property management team. The Guest Services Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, and follow up on completed or pending tasks. This position ensures that our guests receive help in real time and that our operations team has the information they need to quickly resolve guest issues.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below:



Requirements

Job Responsibilities:

• Answer calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.
• Communicate updates and issues to in-house guests and other team members.
• Report, assign, and schedule maintenance and general tasks to our property management team.
• Respond to guest complaints and concerns with enthusiasm, empathy, and warmth.
• Maintain a working knowledge of all software and systems used in the guest services environment.
• Communicate and make updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.
• Communicate real-time updates to guests regarding routine maintenance and notices from condo associations and homeowner's associations.
• Communicate guest details to condo associations and homeowner's associations as needed.
• Maintain detailed records of communication received, communication sent, and action taken within system notes.
• Maintain friendly working relationship with all coworkers, third party vendors, and other departments.

Qualifications:

• High School Diploma or GED.
• Minimum of 1 year of customer service experience.
• Availability to work nights, weekend, and holidays in the office.
• Reliable transportation to and from work.

Schedule:

This is a full-time position located in Santa Rosa Beach, FL. Working days are Sunday through Saturday. Scheduled shifts are based on business needs and fall within the hours of 8 am and 10 pm. Weekend work is required.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below: AwayDay, LLC