Job Details

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay - As a Billing Support Associate at Perplexity, you will: Manage complex API billing inquiries and Enterprise billing escalations with meticulous attention to detail; Serve as primary point of contact for enterprise-grade customers experiencing billing issues; Process billing adjustments, refunds, and account modifications in accordance with company policies; Investigate and resolve billing discrepancies across multiple payment systems and subscription models; Maintain comprehensive documentation of all billing interactions and resolutions; Leverage extensive Stripe experience to troubleshoot payment processing issues; Monitor, investigate, and manage chargeback cases from initiation through resolution...Hiring Immediately >>