Job Details

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! CHOICE EXPERIENCE PREFERRED,

Responsibilities

•Communicate with housekeeping to make sure guest rooms are ready
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Mitigate customer complaints as needed

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
•High school graduate, GED recipient, or equivalent
•Well-versed in taking telephone calls and handling stressful situations
•1+ year of hotel industry experience or related job preferred