Job Details

Description

Manhattan Strategy Group (MSG), a leading management consulting firm. We are seeking a Call Center Data Collection Agent to support our growing business operations. Our ideal candidate will have a proven track record of leveraging call center technologies, identifying trends, and pinpointing areas for improvement to drive operational efficiencies while enhancing the overall customer experience.

MSG specializes in delivering innovative solutions in program management, training and technical assistance, research and evaluation, marketing and communications, and IT and digital services to a range of federal clients, including the Departments of Education, Labor, and Health and Human Services. Join MSG and be part of a collaborative, growth-oriented firm that values excellence and impact.

Location: Fort Walton Beach, FL

Job Duties and Responsibilities:

• Performing outbound calls to businesses to meet monthly performance obligations.
• Identify and resolve inconsistencies in respondent's responses.
• Establishing a rapport with potential respondents and enrolling companies into data collection program.
• Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
• Interpreting numerical data, reviewing error messages, and correcting data where applicable.
• Research target company contact information online.
• Processes confidential data records obtained through telephone interviews or other approved means to achieve established performance levels.
• Follows procedures related to rolling respondents to alternate collection methods after the initial five-month CATI collection.
• Performs editing and reasonableness testing in accordance with established data collection standards

• Adheres to daily, weekly, and monthly performance targets.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent plus two years customer service experience.
• Two years of experience using Microsoft Office suite or equivalent software.
• Experience using the internet for research.

Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.