Job Details

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Field customer complaints when necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information

Qualifications

•Comfortable taking telephone calls and mitigating stressful situations
•1+ year of hotel industry experience or related job preferred
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•High school graduate, GED recipient, or equivalent